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Advance your career at Adjuno

Who are Adjuno?

We help well known retailers, brands and insurers to manage the movement of products and the fulfilment of services all over the world. Chances are, next time you receive an online purchase or buy something from the high street, our software helped it get there. Today, our supply chain management software is used by household names such as ASOS, John Lewis, Marks and Spencer and Sainsbury’s. We work on exciting projects with a broad spectrum of customers, across a variety of verticals, and you could be part of all of it!

What it’s like to work at Adjuno?

As an Adjuno employee you’re encouraged to be creative as there is never a shortage of interesting, complex, and meaningful problems to solve, no matter what department you’re in. The customer is at the heart of everything we do, and we strive to engineer successful outcomes that really add value. If you are someone who thrives in a fast paced, innovative, problem solving company, then please review our latest vacancies to see if there is a role that’s right for you.

To apply please send your CV along with a covering letter to recruit@adjuno.com

UK – Application Support Analyst
UK – Senior Infrastructure Engineer
HK – Application Support Manager
HK – Project Manager
HK – Project Executive
UK – Career Opportunities

UK – Application Support Analyst

Working in the Application Support Team

The Application Support team sits within Customer Support, the hub of Adjuno’s client centric software support.  Application Support and Customer Support analysts work together in virtual teams with ownership of specific support areas.

This role sits within a team that is critical to business success, who are bringing into focus pro-active customer engagement in addition to traditional reactive support.

What you will be doing

You will be analysing and troubleshooting 2nd line incidents raised internally and directly by customer support teams. You will be scheduling and completing configuration requests which will include setting up and maintaining new applications and interfaces and deploying new application fixes and enhancements. You will be communicating frequently with internal and external stakeholders, so the ability to relay complex information simply is fundamental to the role.

What you will need to be successful

  • Dynamic approach to problem-solving
  • A customer centric approach to your work
  • Excellent communication skills with the ability to relay complex information simply
  • Demonstrable ability to turn technical requirements into action

UK – Senior Infrastructure Engineer

Working in the IT Operations Team

You will be excited about new technologies, but level headed enough to understand the difference between the hype and reality.
Sometimes you won’t be able to sleep at night until you’ve solved a particularly brain intensive problem.
You’ll know when you have to take things seriously and knuckle down.
You’ll be able to work without someone looking over your shoulder, but you may need to look over someone else’s.

What you will be doing

We are at an exciting stage in our use of IT, we are expanding into the cloud quickly, and with that expansion comes many opportunities for you to show us what you are made of.

You will be working both in traditional infrastructure as well as the Cloud, identifying existing processes for the development of either new or improved automation. Working to provide automation and integration to bespoke software solutions that are complex in nature.

You will need to work closely with other teams across the business to improve efficiency and adapt existing processes to enable a secure, smooth and successful migration to the cloud.

Here’s the techy bit:

We rely on Windows, SQL, and IIS servers, with a splattering of Linux. We love virtualisation and automation, PowerShell is a must and any exposure to Terraform is a big plus. We deploy Infrastructure as code to Azure and AWS, but aren’t ‘all in’ yet, so there’s plenty of opportunities for you to sharpen up and learn new skills in a hybrid cloud environment.

You won’t be expected to do this all on your own though, we have a tight team who work well together, and we bounce ideas around until the best solution sticks.

This role will report to the Head of IT Operations.

What you will need to be successful

  • Comfortable designing and maintaining cloud solutions (e.g. Azure or AWS).
  • Scripting / Programming (e.g. PowerShell, Bash, PHP/Python, TSQL).
  • Familiarity with DevOps processes and practices and automation (e.g. IaC, Configuration Management, CI/CD).
  • Web technologies (IIS, Apache, DNS).
  • Demonstrates an applied knowledge of Microsoft solutions (Windows Server, Active Directory, Group Policy, Office 365).
  • Understanding of Information Security best practices.
  • Networking infrastructure (TCP/IP, Load Balancers, Firewalls, LAN, WAN, Hybrid, Cloud).
  • Participate in an on-call support rota.

HK – Application Support Manager

Working in the Customer Support Team

The Customer Support Team is the hub of Adjuno’s client centric software support.  Application Support and Customer Success work together in supporting a large list of well know customers, pro-actively as well as reactively.

The Application Support Team are spread across two offices in the UK , and one in Hong Kong.  The 2nd line support team will work on resolving incidents and fulfilling requests within agreed timescales to meet SLA targets.

Outside of customer requests the application support team are also involved with setting up new customer environments and deploying fixes and enhancements to existing customers.

What you will be doing

You will be analysing and troubleshooting 2nd line incidents raised internally and directly by customer support teams. This will involve scheduling and completing configuration requests which include setting up and maintaining new applications and interfaces alongside deploying new application fixes and enhancements. You will be communicating frequently with internal and external stakeholders, so the ability to relay complex information simply is fundamental to the role.

With a growing company and team, a lot of time will be spent ensuring our processes grow or change where required.  Efficiency with scalability will drive your plans to ensure the support team is heading in the right direction.  Long term you may need to build out a team to support you in region, we will be looking for you to demonstrate the ability to manage people for all round team success.

What you will need to be successful

  • Expert knowledge of supporting or developing complex SAAS applications
  • Ability to relay complex information simply to a wide variety of stakeholders
  • Ability to quickly learn and understand new systems and processes
  • A trusting and professional approach to building and maintaining relationships internally and externally
  • Fluency in written and spoken Cantonese and English
  • This role requires 5 days per week

Attractive remuneration package and excellent career development opportunities will be offered to the right candidates. For Interested parties, please apply with a detailed resume stating present and expected salary to recruitHK@adjuno.com.  You are welcome to visit our website at www.adjuno.com.

Personal data collected will be used for recruitment purposes only and kept confidential.

HK – Project Manager

Job Description:

  • Lead implementations of Adjuno products to clients through full project life-cycle
  • Engage in scoping workshops with clients to turn requirements into business solutions
  • Drive client facing activities within the team (project implementations, participate with on-selling of additional products & services & general support)
  • Ensure projects delivered on time and meet or exceed customer’s expectations

Responsibilities:

  • Gathering professional project documentation
  • Create detailed and effective scoping, solution design and specification documents
  • Timely execution of all projects
  • Assist with day to day client management, including pro-active issue resolution
  • Identify new solution enhancements to keep products a ‘market leader’ and ensure project deliverables to be on time and meet quality standards
  • Provide input to all core development road-map requests to ensure development streams are synchronised
  • Build excellent relationships with clients and partners
  • Day to day management of customer solutions and management resources
  • Provide weekly feedback to management internally
  • Manage back office implementation team
  • Input to weekly development meetings
  • Lead regular project steering, governance and ongoing system review

Requirements:

  • Degree holder with minimum 5 year’s experience of related work experience
  • IT knowledge is an advantage
  • Proven experience in system implementations preferred, preferably delivering product sourcing, PLM or supply chain solutions
  • Proven experience in documenting business processes and assisting to implement systems
  • Experience in industry standard Project Management Methodology
  • Experience in leading project teams, ensuring projects delivered on time
  • Build up and maintain excellent customer relationships
  • Defining project specifications with customers
  • Confident decision maker comfortable with accountability for decisions and client relationships
  • Logical mindset with a desire to solve challenges and attention to details
  • Enthusiastic and goal focused team player, with genuine interest in Supply Chain or Sourcing
  • Strong client facing skill and negotiation skill
  • Excellent verbal and written English essential with clear and positive communication skills

Attractive remuneration package and excellent career development opportunities will be offered to the right candidates. For Interested parties, please apply with a detailed resume stating present and expected salary to recruitHK@adjuno.com.  You are welcome to visit our website at www.adjuno.com.

Personal data collected will be used for recruitment purposes only and kept confidential.

HK – Project Executive

Job Description:

  • To assist the implementation manager or project manager with business analysis, solutions scoping and design, system implementation and project documentation
  • Assist with systems testing
  • Assist with preparation of training materials, conduct user training where required
  • Provide systems and integration support and manage support help desk on a daily basis

Career Path:

The qualified candidate will be provided with comprehensive on-the-job training to cope with our complex and expanding business. We offer career progression towards project implementation/ project management/ client management positions.

Requirements:

  • University Degree – in Supply Chain, Business Administration, Computer Science, or Decision Analytics preferred
  • 1-3 years of work experience in Retail and/or Sourcing/ Supply Chain/ Merchandising and/or Business Systems Implementation Projects
  • Fresh graduates are also welcome
  • Flexible, able to thrive in an environment where business priorities/ needs often change and collaborate in a dynamic team
  • Strong analytical & problem solving skills, including cause-effect and root cause analysis
  • Proven business English documentation skills
  • Fluent in English and Cantonese. Mandarin would be an advantage
  • Candidates with more experience will be considered as Senior Project Executive

What’s in for you:

  • Excellent career development opportunities
  • Build experience in a fast-growing IT software company
  • Gain exposure to work for international customers
  • Work in a collaborative environment with international teams
  • On-jobs training will be provided to develop project management skills and knowledge

Attractive remuneration package and excellent career development opportunities will be offered to the right candidates. For Interested parties, please apply with a detailed resume stating present and expected salary to recruitHK@adjuno.com.  You are welcome to visit our website at www.adjuno.com.

Personal data collected will be used for recruitment purposes only and kept confidential.

UK – Career Opportunities

As Adjuno has entered a period of growth we will be looking for people with all kinds of skills and knowledge to help push the business forward in its 5 year plan!

Key openings we will be looking to fill throughout 2019 are:

  • Product Managers
  • Business Analysts
  • Project Managers
  • Business Development
  • Software Developers (.NET)
  • Alongside various other openings…

We welcome applications from anyone whether you bring a wealth of skills and knowledge or you have just left university. The attributes you will need are much more important! You will demonstrate:

  • The ability to be proactive in both work and learning
  • A clear, concise communication style
  • The ability to be innovatively minded
  • A collaborative working style

If Adjuno sounds like the company for you, please send your CV by clicking on the “apply” button (this will open a new email for you so please don’t forget to attach your CV), alternatively, email us directly: recruit@adjuno.com