How AI Can Facilitate Knowledge Management
September 20, 2017
We recently attended the “KM and AI: People and Technology” event which explored how the emerging influence of AI, big data, machine learning and cloud computing is starting to support and enrich our own cognitive abilities. It was an action-packed event with four key note sessions and a panel discussion.
The event was inaugurated by four keynote speakers: Prof. Eric Tsui, Mr. Dion Wiggins, Mr. Larry Campbell and Mr. Anthony ‘Tas’ Tasgal. Between them the speakers tackled some of the myths around big data and AI and discussed the emerging applications and what they may mean for businesses, their employees and their customers.
The forthcoming evolutions of AI are constantly being speculated upon, but there’s no doubt that in terms of the supply chain, it will assist in making swifter, more accurate decisions. Machine learning opens the door for tighter stock control, real time shipment modifications, demand forecasting and precise forward planning. Some of the further suggested innovations, and key take-aways for us from the event, included:
- AI will become a “game-changer” for process automations, sweeping the business and manufacturing world by storm, replacing humans in many of the job tasks by constantly re-dividing the human-machine and job boundary.
- The driving forces behind AI’s resurgence are IoT, Big Data, Business Intelligence and Knowledge Management. Together these trends have developed and enhanced AI to the revolutionary level that was always intended.
- Although AI may mean some human based roles are replaced by machines, businesses need to avoid becoming ‘slaves to the algorithm’ and ensure human employees play a key role as generators of creativity and innovation.
- Future management of the customer experience will see AI being applied in a complementary manner to traditional customer support functions, not overtaking them.
- The evolution of customer experiences and expectations will shape the increasing adaptation to new AI user experiences, but companies will still need to continue to consider other issues such as sustainability and ethics.
Did you attend? We would love to hear what you thought about the discussions and potential future of AI. Tweet us @adjunosolutions
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We have found them to be an excellent business partner. Through the implementation of both their supply chain and sourcing software they have more than proven themselves in giving us a product that functions the way we need it to. LIMA has been a fantastic supply chain visibility tool, calculating real accurate landed cost position throughout the order lifecycle. The LIBERTY software matches our product sourcing business needs perfectly. PLM systems I’ve previously used, often bring lots of issues through implementation, but these guys managed this and I’ve got highly satisfied users.John Amm - GM Global Sourcing, Myer
The solution has realised more benefits than we initially thought possible. Claims notifications are being handled in a fraction of the time. Suppliers are making fewer calls into the office and quality scores have increased dramatically. All of this can only have had a positive impact on the customer experienceMartin Ashfield, head of commercial property claims, AXA
The system alerts us to exceptions against our plan, allowing us to focus our attentions on solving the real issues in the supply chain. Having a comprehensive audit trail of events for everyone to see has resulted in significantly improved service levels from our suppliers and agents.Darren Walker, head of generics buying and UK trading, Alliance Healthcare
Now our buyers can exchange photographs with suppliers and have a real-time dialogue as they develop styles, while buyers out in the Far East can send detailed and accurate information back to their teams in the UK. It has certainly cut lead times and reduced errors.Maxine Walter, supply chain co-ordination manager, New Look
The time it takes to compile reports has been significantly reduced; a report which used to take five whole days to complete is now accomplished within a single day!Sam Brown, Responsible Sourcing Co-ordinator - John Lewis.