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SUCCEEDING THROUGH SHARED INSIGHTS – ADJUNO LAUNCHES CUSTOMER COMMUNITY PROGRAMME

January 29, 2018
Posted by Whitney Armstrong

In order to create exceptional customer journeys within our modules that help retailers efficiently access the insights they need, and exceed the ever-rising customer expectations, we know we have to work together with our partners. That’s why on the 25th of January 2018, we hosted our first ever customer user group event at our Langley offices.

As ethical trading and sustainability is a growing issue for retailers, we focused our first user group session on our Ethical Trade module and began with Daniel Weston, COO- Europe, discussing the Adjuno Engagement Model. Our community of retailers then discussed their overarching issues within the ethical space and which insights they felt were the most key to their success. They also debated their future needs, outlining what they believe to be the rising consumer concerns and predicting what this may mean in terms of the progression of their supply chains, and their immediate needs. These discussions not only helped our retailers to define and start tackling their upcoming challenges but also helped us to continue developing our modules in a direction that will give the brands we work with all the tools they need to be at the cutting edge of the market.

Inspired by the benefits of the knowledge sharing that came from the session, the user group created a collaborative sharing forum that enables our customers to provide further feedback and share best practices. This event was a milestone for Adjuno and we will be looking to continue this style of forum alongside our industry best practice events throughout 2018.

– GM Global Sourcing, Myer

 

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Whitney is a key member of the commercial team within Adjuno, based in the UK, she is responsible for assisting with the sales and marketing of its supply chain solutions. Whitney has a range of experience from working within compliance at a global healthcare company, to customer service for various companies in the retail industry.