SUCCEEDING THROUGH SHARED INSIGHTS – ADJUNO LAUNCHES CUSTOMER COMMUNITY PROGRAMME
January 29, 2018
In order to create exceptional customer journeys within our modules that help retailers efficiently access the insights they need, and exceed the ever-rising customer expectations, we know we have to work together with our partners. That’s why on the 25th of January 2018, we hosted our first ever customer user group event at our Langley offices.
As ethical trading and sustainability is a growing issue for retailers, we focused our first user group session on our Ethical Trade module and began with Daniel Weston, COO- Europe, discussing the Adjuno Engagement Model. Our community of retailers then discussed their overarching issues within the ethical space and which insights they felt were the most key to their success. They also debated their future needs, outlining what they believe to be the rising consumer concerns and predicting what this may mean in terms of the progression of their supply chains, and their immediate needs. These discussions not only helped our retailers to define and start tackling their upcoming challenges but also helped us to continue developing our modules in a direction that will give the brands we work with all the tools they need to be at the cutting edge of the market.
Inspired by the benefits of the knowledge sharing that came from the session, the user group created a collaborative sharing forum that enables our customers to provide further feedback and share best practices. This event was a milestone for Adjuno and we will be looking to continue this style of forum alongside our industry best practice events throughout 2018.
– GM Global Sourcing, Myer
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Customer Success Stories
We have found them to be an excellent business partner. Through the implementation of both their supply chain and sourcing software they have more than proven themselves in giving us a product that functions the way we need it to. LIMA has been a fantastic supply chain visibility tool, calculating real accurate landed cost position throughout the order lifecycle. The LIBERTY software matches our product sourcing business needs perfectly. PLM systems I’ve previously used, often bring lots of issues through implementation, but these guys managed this and I’ve got highly satisfied users.John Amm - GM Global Sourcing, Myer
The solution has realised more benefits than we initially thought possible. Claims notifications are being handled in a fraction of the time. Suppliers are making fewer calls into the office and quality scores have increased dramatically. All of this can only have had a positive impact on the customer experienceMartin Ashfield, head of commercial property claims, AXA
The system alerts us to exceptions against our plan, allowing us to focus our attentions on solving the real issues in the supply chain. Having a comprehensive audit trail of events for everyone to see has resulted in significantly improved service levels from our suppliers and agents.Darren Walker, head of generics buying and UK trading, Alliance Healthcare
Now our buyers can exchange photographs with suppliers and have a real-time dialogue as they develop styles, while buyers out in the Far East can send detailed and accurate information back to their teams in the UK. It has certainly cut lead times and reduced errors.Maxine Walter, supply chain co-ordination manager, New Look
The time it takes to compile reports has been significantly reduced; a report which used to take five whole days to complete is now accomplished within a single day!Sam Brown, Responsible Sourcing Co-ordinator - John Lewis.