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Improve supplier performance through openly sharing and measuring agreed targets and goals

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“The solution has realised more benefits than we initially thought possible. Claims notifications are handled in a fraction of the time. Suppliers are making fewer xalls into the office and quality scores have increased dramatically. All of this can only have had a positive impact on the customer experience.”
Martin Ashfield, head of commercial property claims, AXA

PERFORMANCE & SCORECARD

Measure Performance & Scorecard Suppliers

Easily measure performance and scorecard your suppliers and partners with our solution. It enables you to monitor and review the performance against contractual KPIs and SLAs. It’s an intelligent solution that captures actual data and provides trend analysis, helping you to manage performance-to-contract, reducing the risk of poor performing suppliers and contract leakage.  As it’s web-based it’s readily accessible and can be used as a collaborative monitoring tool in order to support and develop open, honest and transparent supplier relationships. This can in turn can help highlight key strategic suppliers within your supply chain and business operations in order to identify future growth opportunities.

Features:

  • Configurable KPI and SLA dashboards
  • Manage performance-to-contract
  • Workflow dashboard reporting
  • Performance & Scorecard reports
  • Web-based accessibility for suppliers

Benefits:

  • Reduces administration time and resource measure suppliers
  • Reduces paper trails and missed information
  • Reduces contract leakage
  • Improves supplier performance and relationships
  • Provides insights and reporting to support growth opportunities

MORE RESOURCES

“The solution has realised more benefits than we initially thought possible. Claims notifications are handled in a fraction of the time. Suppliers are making fewer xalls into the office and quality scores have increased dramatically. All of this can only have had a positive impact on the customer experience.”
Martin Ashfield, head of commercial property claims, AXA