TFG Streamline Supplier Processes with Adjuno
November 14, 2017
The need for well-oiled supply chain practices is being recognised in many sectors, but particularly in retail, where consumer expectations are higher than ever. With this in mind retailing group, TFG, has engaged Adjuno in order to streamline its supply chain processes, and encourage collaboration with its partners on the South African arm of the business.
For many brands the diversity of products hinges on finding the right suppliers and ensuring that they can deliver the goods they promise, and if not, knowing in advance so that consumers don’t suffer. Retailing groups can find this difficult, as each brand will have multiple suppliers, all of whom they need to have full visibility of. Owning over twenty brands, including well known names such as G-Star Raw and Phase Eight, TFG has a vast number of suppliers to monitor.
“With our continuous growth, negotiating with, and keeping track of suppliers was beginning to prove more of a challenge. We knew that by digitalising our supply chain we could have all the data in one place and be more efficient for ourselves and our partners. Digitising the processes means that now rather than having to spend time chasing down information that may have been sent by email in spreadsheets, by text, over the phone, or via other manual methods, we can quickly access all the information related to the supplier in one place and answer any questions they may have, or that we may have in-house.”, Jan Tukker, Head of TFG Logistics, explains.
When TFG were looking for a software provider to help enhance the supply chain visibility and processes, Adjuno was a natural choice. “We wanted to ensure that we had a broad visibility of our supply chain, and with their modular, scalable, approach Adjuno could offer all of the different elements that we needed, without the aspects we didn’t. On top of this the price point was accessible and the implementation time was quicker than any of the other providers we considered.” Tukker notes.
Reducing the complexities of the supply chain was just the first step for TFG, now looking to the future the organisation is trialing how software may be able to further empower its buying team and enhance the supplier onboarding process.
Tukker comments, “From the supplier onboarding perspective, we’ve worked with Adjuno to create a pilot vendor portal that we’re now implementing with new suppliers. Once we’ve ensured we have tailored this portal to everyone’s needs we’re hoping to roll out it out to all of our suppliers in order to encourage us all to collaborate more. We believe this will give both us and our suppliers market advantages, as we will be able to draw from the knowledge of one another and develop products and services that we know are achievable and that the consumer will respond to.”
With new product development comes the need for an even more closely controlled critical path. In order to make this easy to manage, reduce the change impact on users and reduce the margin for error, TFG is working with Adjuno to implement a Critical Path Tracker configured to TFG’s exact business requirements. The tracker will replace the existing manual processes and enable end-to-end on-line collaboration between TFG’s product development teams at origin and destination, and TFG’s suppliers.
In addition to the Supplier On-Boarding and Supplier Portal Modules, TFG are also implementing modules to improve quality control and factory auditing processes, which are scheduled to launch in 2018. All of which has been inspired by the ever growing consumer expectation regarding sourcing, sustainability, ethics and product condition.
As the demands on retailers grow, it is clear that supplier management has never been more important. And as the recent developments at TFG show, even the biggest brands can’t afford to stop advancing their supply chain processes to ensure they are enhancing their business and meeting the high standards of the market.
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Customer Success Stories
We have found them to be an excellent business partner. Through the implementation of both their supply chain and sourcing software they have more than proven themselves in giving us a product that functions the way we need it to. LIMA has been a fantastic supply chain visibility tool, calculating real accurate landed cost position throughout the order lifecycle. The LIBERTY software matches our product sourcing business needs perfectly. PLM systems I’ve previously used, often bring lots of issues through implementation, but these guys managed this and I’ve got highly satisfied users.John Amm - GM Global Sourcing, Myer
The solution has realised more benefits than we initially thought possible. Claims notifications are being handled in a fraction of the time. Suppliers are making fewer calls into the office and quality scores have increased dramatically. All of this can only have had a positive impact on the customer experienceMartin Ashfield, head of commercial property claims, AXA
The system alerts us to exceptions against our plan, allowing us to focus our attentions on solving the real issues in the supply chain. Having a comprehensive audit trail of events for everyone to see has resulted in significantly improved service levels from our suppliers and agents.Darren Walker, head of generics buying and UK trading, Alliance Healthcare
Now our buyers can exchange photographs with suppliers and have a real-time dialogue as they develop styles, while buyers out in the Far East can send detailed and accurate information back to their teams in the UK. It has certainly cut lead times and reduced errors.Maxine Walter, supply chain co-ordination manager, New Look
The time it takes to compile reports has been significantly reduced; a report which used to take five whole days to complete is now accomplished within a single day!Sam Brown, Responsible Sourcing Co-ordinator - John Lewis.