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Advance your career at Adjuno

Who are Adjuno?

We help well known retailers, brands and insurers to manage the movement of products and the fulfilment of services all over the world. Chances are, next time you receive an online purchase or buy something from the high street, our software helped it get there. Today, our supply chain management software is used by household names such as ASOS, John Lewis, Marks and Spencer and AXA insurance. We work on exciting projects with a broad spectrum of customers, across a variety of verticals, and you could be part of all of it!

What it’s like to work at Adjuno?

As an Adjuno employee you’re encouraged to be creative as there is never a shortage of interesting, complex, and meaningful problems to solve, no matter what department you’re in. The customer is at the heart of everything we do, and we strive to engineer successful outcomes that really add value.  If you are someone who thrives in a fast paced, innovative, problem solving company, then please review our latest vacancies to see if there is a role that’s right for you.

To apply please send your CV along with a covering letter to recruit@adjuno.com

UK – Graduate Application Support Analyst

Working in the Application Support Team 

The Application Support team sits within Customer Support, the hub of Adjuno’s client centric software support.  Application Support and Customer Support analysts work together in virtual rotating teams with ownership of specific support areas.  

This role sits within a team that is critical to business success, who are bringing into focus pro-active customer engagement in addition to traditional reactive support.  

What you will be doing 

You will be analysing and troubleshooting 2nd line incidents raised internally and directly by customer support teams. You will be scheduling and completing configuration requests which will include setting up and maintaining new applications and interfaces and deploying new application fixes and enhancements. You will be communicating frequently with internal and external stakeholders, so the ability to relay complex information simply is fundamental to the role. 

What you will need to be successful 

  • Dynamic approach to problem-solving 
  • Excellent communication skills with the ability to relay complex information simply 
  • Demonstrate the ability to turn technical requirements into action 

HK – Application Support Manager

Working in the Support Team 

The Customer Support Team is the hub of Adjuno’s client centric software support.  Application Support and Customer Success work together in supporting a large list of well know customers, pro-actively as well as reactively. 

The Application Support Team are spread across two offices in the UK , and one in Hong Kong.  The 2nd line support team will work on resolving incidents and fulfilling requests within agreed timescales to meet SLA targets. 

Outside of customer requests the application support team are also involved with setting up new customer environments and deploying fixes and enhancements to existing customers. 

What you will be doing 

You will be analysing and troubleshooting 2nd line incidents raised internally and directly by customer support teams. This will involve scheduling and completing configuration requests which include setting up and maintaining new applications and interfaces alongside deploying new application fixes and enhancements. You will be communicating frequently with internal and external stakeholders, so the ability to relay complex information simply is fundamental to the role. 

With a growing company and team, a lot of time will be spent ensuring our processes grow or change where required.  Efficiency with scalability will drive your plans to ensure the support team is heading in the right direction.  Long term you may need to build out a team to support you in region, we will be looking for you to demonstrate the ability to manage people for all round team success.Page Break 

What you will need to be successful 

  • Expert knowledge of supporting or developing complex SAAS applications 
  • Ability to relay complex information simply to a wide variety of stakeholders 
  • Ability to quickly learn and understand new systems and processes 
  • A trusting and professional  approach to building and maintaining relationships internally and externally 
  • Fluency in written and spoken Cantonese and English
  • This role requires 5 days per week 

UK – Career Opportunities

Job title: UK Career Opportunities

Locations: Langley / Coventry / Leeds

Description: As Adjuno has entered a period of growth we will be looking for people with all kinds of skills and knowledge to help push the business forward in its 5 year plan!

Key openings we will be looking to fill throughout 2018 are:

  • Product Managers
  • Business Analysts
  • Project Managers
  • Business Development
  • Alongside various other openings…

We welcome applications from anyone whether you bring a wealth of skills and knowledge or you have just left university. The attributes you will need are much more important! You will demonstrate:

  • The ability to be proactive in both work and learning
  • A clear, concise communication style
  • The ability to be innovatively minded
  • A collaborative working style

If Adjuno sounds like the company for you, please send your CV by clicking on the “apply” button (this will open a new email for you so please don’t forget to attach your CV), alternatively, email us directly: recruituk@adjuno.com