23rd January 2019
Working in the Application Support Team
The Application Support team sits within Customer Support, the hub of Adjuno’s client centric software support. Application Support and Customer Support analysts work together in virtual teams with ownership of specific support areas.
This role sits within a team that is critical to business success, who are bringing into focus pro-active customer engagement in addition to traditional reactive support.
What you will be doing
You will be analysing and troubleshooting 2nd line incidents raised internally and directly by customer support teams. You will be scheduling and completing configuration requests which will include setting up and maintaining new applications and interfaces and deploying new application fixes and enhancements. You will be communicating frequently with internal and external stakeholders, so the ability to relay complex information simply is fundamental to the role.
What you will need to be successful
- Dynamic approach to problem-solving
- A customer centric approach to your work
- Excellent communication skills with the ability to relay complex information simply
- Demonstrable ability to turn technical requirements into action